Sorting out your car repair or service should be clear and practical
If something needs fixing, you can talk through the problem with a mechanic who explains what is wrong and what happens next. You receive updates as your vehicle is worked on. There are no surprises about costs or repairs.
For regular maintenance, check what is included in vehicle servicing.
For regular maintenance, check what is included in vehicle servicing.
The people behind the company
Hutt City Auto Services was established in 2001, when owner Paul Bassett decided it was time to back himself and build the kind of workshop he had always wanted to run. Paul began his automotive apprenticeship in 1991 at Metro Ford in Porirua.
After completing his training, he moved on to Barry Jackson Toyota in Wellington, where his attention to detail and commitment to quality workmanship saw him promoted to workshop team leader.
With a long-term goal of owning his own business, Paul then joined Vogel Motor Services to broaden his experience across all makes and models and to gain first-hand insight into how a small, independent workshop operates.
That experience proved pivotal, and in 2001 he launched Hutt City Auto Services. The business grew quickly and soon outgrew its original Melling premises. In 2003, a separate trade division workshop was opened on Raroa Road in Lower Hutt.
While operating two locations supported growth, it was not a practical long-term solution. In 2008, Hutt City Auto Services consolidated operations and moved into its current premises on Pretoria Street, bringing the entire team together under one roof - a setup that continues to support efficient, high-quality work today.
Today, the business is run by a close-knit team of seven. This includes highly experienced technicians, a new apprentice learning the trade, Paul's wife Amanda handling reception and accounts, and workshop foreman Shaye Freeman overseeing day-to-day operations.
Many members of the team bring more than 20 years of hands-on experience, and ongoing training remains a priority, including investment in EV qualifications. While the business has grown over the years, the heart of it has remained the same - quality workmanship, genuine care and looking after people the right way.
After completing his training, he moved on to Barry Jackson Toyota in Wellington, where his attention to detail and commitment to quality workmanship saw him promoted to workshop team leader.
With a long-term goal of owning his own business, Paul then joined Vogel Motor Services to broaden his experience across all makes and models and to gain first-hand insight into how a small, independent workshop operates.
That experience proved pivotal, and in 2001 he launched Hutt City Auto Services. The business grew quickly and soon outgrew its original Melling premises. In 2003, a separate trade division workshop was opened on Raroa Road in Lower Hutt.
While operating two locations supported growth, it was not a practical long-term solution. In 2008, Hutt City Auto Services consolidated operations and moved into its current premises on Pretoria Street, bringing the entire team together under one roof - a setup that continues to support efficient, high-quality work today.
Today, the business is run by a close-knit team of seven. This includes highly experienced technicians, a new apprentice learning the trade, Paul's wife Amanda handling reception and accounts, and workshop foreman Shaye Freeman overseeing day-to-day operations.
Many members of the team bring more than 20 years of hands-on experience, and ongoing training remains a priority, including investment in EV qualifications. While the business has grown over the years, the heart of it has remained the same - quality workmanship, genuine care and looking after people the right way.
A car repair company where you are heard
Drivers often arrive with questions and want clear steps. Hutt City Auto Services has been in Lower Hutt for over 25 years. You can bring in petrol, diesel, hybrid or electric vehicles. We'll ensure the right diagnostic tools and up-to-date skills are used.
You can talk to an EV mechanic or mechanic technician with the right training, not just someone who has completed a short course.
Bring your vehicle for checks on issues like noises, warning lights or electrical faults. We'll let you know what we find and what it means.
You can talk to an EV mechanic or mechanic technician with the right training, not just someone who has completed a short course.
Bring your vehicle for checks on issues like noises, warning lights or electrical faults. We'll let you know what we find and what it means.
Costs and repair options are explained before anything is started. For mechanical or electrical problems, read about vehicle repairs. All work is covered by a 12-month guarantee. If something is not right after a repair, return and it will be sorted.
Repairs and servicing are carried out by technicians trained on current vehicle models, including EVs. You are told costs and timeframes up front and updated about any changes. For required checks, you can arrange a Warrant of Fitness inspection.
Many drivers stay with Hutt City Auto Services because you can talk through issues directly. You can drop in with a question or let us know if something feels off. Your vehicle history is kept on file so you do not need to repeat information.
If you are travelling, ask about caravan or motorhome servicing before your trip. If you want to talk through a vehicle issue or arrange a visit, call first or use the contact form.
Repairs and servicing are carried out by technicians trained on current vehicle models, including EVs. You are told costs and timeframes up front and updated about any changes. For required checks, you can arrange a Warrant of Fitness inspection.
Many drivers stay with Hutt City Auto Services because you can talk through issues directly. You can drop in with a question or let us know if something feels off. Your vehicle history is kept on file so you do not need to repeat information.
If you are travelling, ask about caravan or motorhome servicing before your trip. If you want to talk through a vehicle issue or arrange a visit, call first or use the contact form.
Advanced diagnostics
Faults are checked using up-to-date diagnostic equipment. This saves time and removes guesswork.
No unnecessary work
Only the required repairs or checks are recommended. Arrange Warrant of Fitness services as needed, without being offered anything unnecessary.